Kolbu » orca http://www.kolbu.com Computers, Gadgets and Beyond! Tue, 30 Jun 2009 13:25:52 +0000 en hourly 1 http://wordpress.org/?v=3.0 Dolphin from BoonEx failing after update http://www.kolbu.com/2008/02/20/dolphin-from-boonex-failing-after-update/ http://www.kolbu.com/2008/02/20/dolphin-from-boonex-failing-after-update/#comments Wed, 20 Feb 2008 23:38:37 +0000 webmaster http://www.kolbu.com/2008/02/20/dolphin-from-boonex-failing-after-update/ a

]]> After upgrading to Dolphin 6.0004, Ray 3.1 and Orca there are multiple problems you can experience.

First one is that whenever you enter the forums, you get a popup box saying:

main div is not defined
please name main content container

This is due to bad caching in the application, and you have to remove a few cache files from the server to fix it. From your web server document root, these files are in orca/cachejs/ and groups/orca/cachejs/. Delete all the files that have a file name that looks like junk, i.e. something like e3d43deace3edbc…

Second problem is that they messed up the Ray part of the upgrade so that all widget licenses are invalidated and can’t be reinstated. To fix this you have to download and apply a hotfix. Download the hotfix here. You get a zip file, unzip in document root and it will overwrite a handful of files. After this you have to input all your Ray widget licenses again, but this time it should work.

There are undoubtedly more, but those were the ones I experienced. Note that this is not an endorsement of this product at all, rather the opposite. It’s a complete mess with a non-existing support organisation and a web presence that boggles the mind. It’s spread across half a dozen web sites and I can’t find a single thing there.

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